SmallBizGenius Analysis

Tirerack is a highly-rated e-commerce destination for small businesses and individuals to purchase tires, with a reputation for competitive pricing, fast delivery, and excellent customer service.

Category Breakdown

Scores based on analysis of 96 recent reviews

Website Experience

8.5/10

Reviewers consistently praise Tirerack's user-friendly website, which makes it easy to research and select the right tires for their vehicles. The transparent pricing and detailed product information help customers make informed decisions.

28 reviews mention this

Shipping & Delivery

8.0/10

Many reviewers highlight Tirerack's fast shipping, with tires often arriving within 1-2 days of ordering. The convenience of having tires delivered directly to their door or a local installer is frequently mentioned as a key benefit.

34 reviews mention this

Customer Service

7.5/10

Reviewers report positive experiences with Tirerack's customer service, noting that the team is responsive and helpful when issues arise, such as with damaged or incorrect deliveries.

22 reviews mention this

Pricing & Value

7.8/10

Customers appreciate Tirerack's competitive pricing, often finding significant savings compared to local tire shops. The ability to research and compare options helps ensure they get the best value for their money.

24 reviews mention this

Pros & Cons

What Customers Love

Fast and efficient shipping Mentioned 34x
"From filtering what you need or want before purchase to getting your tires in just 1 or 2 days it's such an efficient of buying tires I feel there's no reason to step foot in a shop with a salesman."
Transparent and competitive pricing Mentioned 24x
"The right tire for the right price. What more would you want?"
Streamlined website experience Mentioned 28x
"Excellent website. Easy to review best tires for you and with transparent pricing."

Common Complaints

Delivery issues with incorrect addresses Mentioned 12x
"The shipper delivered my order to the local Ford dealership. The Ford dealership neglected to contact my mechanic company until the end of the day. Therefore, my new wheels/tires weren't installed until the next morning."
Difficulty with returns and refunds Mentioned 8x
"I tried to be reasonable and get in contact with customer service and they would not help me. Stuck with a useless $270 tire."

Common Questions About Tirerack

Answers derived from customer review patterns

Is Tirerack legit and trustworthy?

Based on 96 Trustpilot reviews, Tirerack is a legitimate and trustworthy e-commerce platform for purchasing tires. Reviewers consistently praise the company's transparent pricing, wide selection of high-quality products, and efficient shipping and delivery. While a few customers experienced minor issues with deliveries, the overwhelming sentiment is that Tirerack provides a reliable and positive experience for small businesses and individuals.

Based on 96 reviews

Does Tirerack have good customer service?

Tirerack's customer service is generally praised by reviewers, who report that the team is responsive and helpful when issues arise. Several reviews highlight the company's willingness to resolve problems, such as with damaged or incorrect deliveries, demonstrating a commitment to customer satisfaction.

Based on 22 reviews

Is Tirerack worth it for small businesses?

Yes, Tirerack is a great option for small businesses, particularly those with fleet vehicles or a need for bulk tire purchases. Reviewers highlight the company's competitive pricing, wide selection, and efficient shipping as key benefits that make Tirerack a reliable and cost-effective choice for small business owners.

Based on 34 reviews

Ready to Try Tirerack?

Save on your first purchase with 3 verified coupon codes.

View Coupons

Looking for Something Different?

Compare Tirerack against 24 similar automotive options.

View Alternatives